Evening Patient Access & Scheduling Specialist

UNC Health; Holly Springs (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health is seeking a patient access professional to ensure accurate ADT data, assist with scheduling, and manage upfront payments. The role emphasizes timely documentation, eligibility verification, and QA to support high-quality patient care across North Carolina.

The position requires a High School Diploma or GED and at least two years of customer service or clerical experience. It is a full-time onsite role in Holly Springs with standard daytime hours and a competitive pay range.

Qualifications

• High school diploma or GED required.
• Two years of customer service or clerical experience required.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempts to reschedule cancellations when possible and communicates cancellations to providers as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures the document is scanned/saved to the correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meets departmental target for upfront collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, reducing errors, and making corrections as a daily part of registration.

Education

High School Diploma or GED

Two years of customer service or clerical experience

Job description

UNC Health is seeking a patient access professional to ensure accurate ADT data, assist with scheduling, and manage upfront payments. The role emphasizes timely documentation, eligibility verification, and QA to support high-quality patient care across North Carolina.

The position requires a High School Diploma or GED and at least two years of customer service or clerical experience. It is a full-time onsite role in Holly Springs with standard daytime hours and a competitive pay range.