Patient Access & Scheduling Specialist

Good Samaritan Society; Sioux Falls, Northern (SD, KY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Sanford Health in Sioux Falls, SD is seeking a Patient Access Representative to deliver extraordinary customer service as the first point of contact in clinics or by phone. You will handle registration, scheduling, and payments, ensuring accurate demographics, documentation, and financial arrangements.

The role expects at least a high school diploma and 1 year in a medical office context, with benefits for full-time staff. Salary ranges from $16.25 to $23.00 per hour.

Qualifications

• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Medical terminology

Communication skills

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health in Sioux Falls, SD is seeking a Patient Access Representative to deliver extraordinary customer service as the first point of contact in clinics or by phone. You will handle registration, scheduling, and payments, ensuring accurate demographics, documentation, and financial arrangements.

The role expects at least a high school diploma and 1 year in a medical office context, with benefits for full-time staff. Salary ranges from $16.25 to $23.00 per hour.