Patient Access & Scheduling Specialist

Good Samaritan Society; Sioux Falls, Northern (SD, KY); Hybrid; USD 22,000 - 32,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Time off

Job summary

Sanford Health in Sioux Falls, SD is seeking a Patient Access Representative for a part-time role. You will greet patients, verify demographics, and manage registrations and scheduling with a focus on delivering exceptional customer service.

The position involves handling payments, coordinating referrals, and supporting the patient experience both in person and by phone. A background in medical terminology and strong communication are beneficial.

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients & verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to policies.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Coordinate & schedule appointments with nursing team & providers.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator.

Skills

Customer service

Medical terminology

Phone handling

Education

High school diploma or equivalent

Job description

Sanford Health in Sioux Falls, SD is seeking a Patient Access Representative for a part-time role. You will greet patients, verify demographics, and manage registrations and scheduling with a focus on delivering exceptional customer service.

The position involves handling payments, coordinating referrals, and supporting the patient experience both in person and by phone. A background in medical terminology and strong communication are beneficial.