Patient Access & Scheduling Specialist

Good Samaritan Society; Rapid City (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Rapid City, SD, seeks a Patient Access Representative to deliver exceptional service at the first point of contact. You will greet patients, verify demographics, handle registrations, collect co-pays, and coordinate appointments in a high-volume setting.

The role requires strong customer service, basic medical terminology, and experience with medical office processes. Full-time hours and a comprehensive benefits package are provided.

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients, verify demographics, and capture signatures on forms.
• Coordinate scheduling, referrals, and pre-authorizations for appointments.
• Check patients in/out and operate a multi-line phone system.
• Assist with registration workflow, including documents and financial responsibilities.

Skills

Customer service

Communication

Phone skills

Medical terminology

Education

High school diploma or equivalent

Tools

Electronic health records

Job description

Sanford Health in Rapid City, SD, seeks a Patient Access Representative to deliver exceptional service at the first point of contact. You will greet patients, verify demographics, handle registrations, collect co-pays, and coordinate appointments in a high-volume setting.

The role requires strong customer service, basic medical terminology, and experience with medical office processes. Full-time hours and a comprehensive benefits package are provided.