Patient Access Concierge: Front Desk & Scheduling

sanford

Sioux Falls (SD)

On-site

USD 22,000 - 32,000

Full time

6 days ago

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Job summary

Sanford Health is seeking a Patient Access Representative in Sioux Falls to provide frontline customer service, assist with patient registration and scheduling, and ensure a welcoming clinic experience. The role includes in-person and phone interactions, and coordination with the nursing team to meet patient needs.

Shifts are day time, with Monday–Friday hours, and compensation includes a salary range aligned to entry-level healthcare access roles.

Qualifications

High school diploma or equivalent preferred; post-secondary education helpful.
One year of work experience, preferably in a medical office setting.
Medical terminology helpful; customer service skills essential.
Six months' customer service experience desired.

Responsibilities

Greet patients & verify demographics; create, scan & route documents or electronic forms.
Inform patients what the document is and capture signatures on necessary paperwork.
Establishes and assigns financial responsibility; assist with arrangements while adhering to policies.
Collects co-payments, pre-payments, and payments on account balances.
May work through the registration work queue to address registration errors or denied insurance claims.
Work with nursing team & providers to coordinate & schedule appointments; obtain referrals & conduct pre-authorization.
Arrange interpreter services; check patients in/out; operate multi-line phone.
May resolve work queue issues, manage recall and waitlists, and serve as switchboard operator.