Patient Access & Scheduling Specialist

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; San Francisco (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Adoption/surrogacy benefit

Job summary

Duly Health and Care is seeking a Patient Access Conversion Specialist to join a physician-led team dedicated to putting patients first. Onsite at our Hinsdale medical office, you will handle patient interactions, scheduling, and check-in, delivering a compassionate and efficient experience.

Hours are Monday to Friday, 8am–5pm. Compensation reflects base pay between $16.34 and $24.50 per hour, with potential bonuses and incentives.

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Customer focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone.
• Check-in/Greeting Patients/ Patient Scheduling
• Acknowledges and welcomes patients and visitors.
• Sets the tone for a positive experience
• Check in and schedules appointments, following sleep scheduling protocol
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Performs all other duties/responsibilities as assigned
• Reviewing schedule
• Pre-screen patients based on departmental protocol
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports
• Exam Preparation
• Review the Daily Appointment Report and prepare charts as appropriate.

Skills

Customer service

Communication

Professionalism

Integrity

Education

High school diploma or GED

Job description

Duly Health and Care is seeking a Patient Access Conversion Specialist to join a physician-led team dedicated to putting patients first. Onsite at our Hinsdale medical office, you will handle patient interactions, scheduling, and check-in, delivering a compassionate and efficient experience.

Hours are Monday to Friday, 8am–5pm. Compensation reflects base pay between $16.34 and $24.50 per hour, with potential bonuses and incentives.