Patient Access & Scheduling Specialist

Duly Health and Care; Aurora, Northern (IL, KY); Hybrid; USD 22,000 - 33,000; Full time

Job summary

Duly Health and Care in Aurora, IL seeks a Patient Access Conversion Specialist to join a physician-led team focused on patient-centered care. This full-time, onsite role balances high-volume outbound calls, scheduling assistance, and welcoming patients to create a positive first impression.

You will verify patient information in EPIC, maintain schedules, and support daily operations across the care network.

Qualifications

• Customer-focused with strong communication skills.
• Integrity and ethics in handling patient information.
• Proven ability to perform core responsibilities within policy parameters.
• Commitment to putting patients first and contributing to care quality.

Responsibilities

• Make high-volume outbound calls to fulfill patient needs over the phone.
• Schedule appointments and assist with transportation.
• Greet patients and visitors to foster a positive experience.
• Verify patient information and document in EPIC EHR.
• Perform other duties as assigned and review schedules daily.
• Prescreen patients based on departmental protocol.
• Monitor daily schedules to fill open slots the same day.
• Track and report on appointment scheduling data.

Skills

Customer Focus

Integrity/Ethics

Personal Job Competence

Three years of patient/client-facing

Education

High school diploma or GED

Job description

Duly Health and Care in Aurora, IL seeks a Patient Access Conversion Specialist to join a physician-led team focused on patient-centered care. This full-time, onsite role balances high-volume outbound calls, scheduling assistance, and welcoming patients to create a positive first impression.

You will verify patient information in EPIC, maintain schedules, and support daily operations across the care network.