Patient Access & Scheduling Specialist

Duly Health and Care; Downers Grove (IL); On-site; USD 23,000 - 34,000; Full time

Job summary

Duly Health and Care in Downers Grove is seeking a Patient Access Conversion Specialist. Work hours are Monday through Friday, 8am–5pm, onsite at our Downers Grove medical office.

You will handle heavy call volumes, check-in and schedule appointments, and welcome patients to set a positive tone for every visit. You will verify patient information in EPIC, pre-screen based on protocol, and monitor schedules to fill open slots the same day.

Qualifications

• High school diploma or GED required.
• At least three years of patient-facing experience.
• Strong customer service focus and professional integrity.

Responsibilities

• Answer high-volume calls to address patient needs.
• Greet patients, check in, and schedule appointments.
• Verify patient information and document in EPIC.
• Review schedules and fill open slots on the same day.
• Pre-screen patients per department protocol.
• Prepare charts and review daily appointment reports.

Skills

Customer service

Communication skills

Integrity

Education

High school diploma or GED

Tools

EPIC

Job description

Duly Health and Care in Downers Grove is seeking a Patient Access Conversion Specialist. Work hours are Monday through Friday, 8am–5pm, onsite at our Downers Grove medical office.

You will handle heavy call volumes, check-in and schedule appointments, and welcome patients to set a positive tone for every visit. You will verify patient information in EPIC, pre-screen based on protocol, and monitor schedules to fill open slots the same day.