Patient Access Conversion Specialist

Duly Health and Care; Joliet (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits

Mental health support

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Adoption/surrogacy benefits

Job summary

Duly Health and Care is seeking a Patient Access Conversion Specialist to join our Joliet team. This onsite role supports patients by handling heavy call volumes, scheduling, and data verification within EPIC, ensuring a smooth patient experience from first contact.

The role emphasizes accurate information, warm greetings, and efficient appointment management, with a Monday–Friday schedule from 8am to 5pm. Competitive benefits accompany the base pay, and there are opportunities for growth within

Qualifications

• High school diploma or GED required.
• Three years of patient-facing experience.
• Strong customer service and communication skills.

Responsibilities

• Answer heavy call volumes to assist patients by phone.
• Check-in, greet, and schedule patients.
• Verify information and document in EPIC.
• Monitor daily appointment schedules and fill open slots.
• Prepare charts and review daily appointment reports.

Skills

Customer service

Phone communication

Scheduling

Teamwork

Education

High School Diploma or GED

Tools

EPIC EHR

Job description

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.Benefits:• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.• Access to a mental health benefit at no cost.• Employer provided life and disability insurance.• $5,250 Tuition Reimbursement per year.• Immediate 401(k) match.• 40 hours paid volunteer time off.• A culture committed to community engagement and social impact.• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.JOB DESCRIPTIONPatient Access Conversion Specialist –Hours: Monday through Friday between 8a - 5pmOnsite at Local medical Office- JolietResponsibilities:Answers heavy call volumes to fulfill patient needs over the phoneCheck-in/Greeting Patients/ Patient SchedulingAcknowledges and welcomes patients and visitors.Sets the tone for a positive experienceCheck in and schedules appointments, following sleep scheduling protocolVerifies patient information, while documenting in their Electronic Health Record (EPIC)Performs all other duties/responsibilities as assignedReviewing schedulePre-screen patients based on departmental protocolMonitor schedules daily, ensuring that all open slots are filled on the same day.Daily monitoring of patient scheduling reportsExam PreparationReview the Daily Appointment Report and prepare charts as appropriate.Qualifications:High school diploma or GEDThree years of patient/client-facing experienceCustomer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.The compensation for this role includes a base pay range of $16.34 - $24.50, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.Artificial Intelligence DisclosureArtificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.