Patient Access & Scheduling Specialist

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Lombard (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits package

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Paid time off

Job summary

Duly Health and Care is seeking a Patient Access Conversion Specialist to join our onsite Lombard team. This full-time role involves high-volume outbound calls, patient scheduling, transportation assistance, and welcoming patients to create a positive experience.

You will document in EPIC, verify patient information, monitor schedules, and support the daily appointment process. The position includes a comprehensive benefits package, tuition reimbursement, 401(k) match, and paid time off,

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.

Responsibilities

• Make high volume outbound phone calls to fulfill patient needs over the phone.
• Patient scheduling and transportation assistance.
• Acknowledges and welcomes patients and visitors. Sets the tone for a positive experience.
• Verifies patient information, while documenting in their Electronic Health Record (EPIC).
• Performs all other duties/responsibilities as assigned.
• Reviewing schedule.
• Pre-screen patients based on departmental protocol.
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports.
• Review the Daily Appointment Report and prepare charts as appropriate.

Skills

Customer focus

Integrity / Ethics

Communication skills

Education

High school diploma or GED

Job description

Duly Health and Care is seeking a Patient Access Conversion Specialist to join our onsite Lombard team. This full-time role involves high-volume outbound calls, patient scheduling, transportation assistance, and welcoming patients to create a positive experience.

You will document in EPIC, verify patient information, monitor schedules, and support the daily appointment process. The position includes a comprehensive benefits package, tuition reimbursement, 401(k) match, and paid time off,