Rehab Services Front Desk/Call Center Specialist

Military, Veterans and Diverse Job Seekers; San Diego (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

The Rehab Services Front Desk/Call Center Specialist at UCSD Medical Group handles patient registration, appointment scheduling and insurance verification, ensuring accurate data and timely authorizations.

You will answer multi-line calls, sustain high-quality customer service, work across EPIC and other systems, and help patients navigate deposits and referrals according to policy.

Qualifications

• Three (3) years of related experience.
• Front desk or call center experience.
• Knowledge of third-party payors including federal, state and private health plans.
• Demonstrates problem solving ability.
• Ability to work under pressure, multi-task across multiple systems during calls.
• Excellent communication skills with verbal and written clarity.
• Professionalism, credibility and accountability.

Responsibilities

• Handle customer service, registration, appointment scheduling and insurance verification.
• Answer multi-line calls, complete online registration and secure authorizations.
• Relay medical messages clearly to patients and clinic staff.
• Advise patients on clinic deposit requirements per policy.
• Operate EPIC to input and retrieve information.

Skills

Customer service

Registration

Appointment scheduling

Insurance verification

Multi-tasking

Communication skills

Computer skills

Tools

EPIC system

Cadence

Job description

Rehab Services Front Desk/Call Center Specialist

Job Openings Rehab Services Front Desk/Call Center Specialist

About the job Rehab Services Front Desk/Call Center Specialist

DESCRIPTION:

Under general supervision, the incumbent is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Responsibilities emphasize on quality Customer Service. Completes registration for new or established patients in a timely and accurate manner andadheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments.

Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned.

MINIMUM QUALIFICATIONS:

• Three (3) years of related experience.
• Previous Call Center or Front desk experience.
• Knowledge of third-party payors including federal, state and private health plans.
• Demonstrates problem solving ability.
• Ability to work under pressure, demonstrate computer skills and ability to multi-task between multiple systems during calls.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation and accountability.

PREFERRED QUALIFICATIONS:

• One (1) year of EPIC & Cadence experience, or equivalent system.
• Ability to prioritize and process therapy referrals based on diagnosis and medical information.

SPECIAL CONDITIONS:

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.