Ambulatory Front Desk & Call Center Specialist - Float Team

University of California San Diego; San Diego (CA); On-site; USD 83,848,000 - 110,627,000; Full time

Job summary

UC San Diego Health is seeking a Front Desk/Call Center Specialist to manage patient registration, appointment scheduling and insurance verification. You will operate EPIC to input data, relay medical messages, and assist clinic staff while maintaining excellent patient service.

Responsibilities include answering calls, verifying eligibility across third-party payors, and coordinating with the front desk and ambulatory float team as needed.

Qualifications

• Three (3) years of customer service experience.
• Experience with registration, appointment scheduling & insurance verification.
• Knowledge of third-party payors including federal, state and private health plans.
• Proficient computer skills and be able to work between multiple systems during calls.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
• Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Proven problem-solving ability by using good judgment to assist customers and ensure customers' expectations are met.

Responsibilities

• Answer multi-line incoming calls and register patients.
• Schedule appointments and verify insurance eligibility.
• Input and relay information clearly to patients and staff.
• Explain clinic deposit requirements per policy.
• Handle front desk and call center duties, including ambulatory float assignments.

Skills

Customer service

Registration

Appointment scheduling

Insurance verification

Communications

Organization

Problem solving

Epic & Cadence

Tools

EPIC

Cadence

Job description

UC San Diego Health is seeking a Front Desk/Call Center Specialist to manage patient registration, appointment scheduling and insurance verification. You will operate EPIC to input data, relay medical messages, and assist clinic staff while maintaining excellent patient service.

Responsibilities include answering calls, verifying eligibility across third-party payors, and coordinating with the front desk and ambulatory float team as needed.