Patient Access & Scheduling Specialist

Mercy Health Corporation; Rockford (IL); On-site; USD 28,929 - 42,705; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Job summary

Mercyhealth in Rockford, IL is seeking a patient access professional to pre‑register visits, obtain referrals, and coordinate scheduling across Mercyhealth systems. You will verify eligibility, handle patient inquiries, and support revenue cycle functions with accuracy and empathy.

The role emphasizes exceptional customer service, multi‑tasking, and knowledge of EPIC, while ensuring HIPAA compliance and efficient patient flow across the system.

Qualifications

• High school diploma or equivalent preferred.
• Two years of customer service experience preferred.
• Two years of healthcare registration, scheduling, or physicians' office experience required.

Responsibilities

• Pre-registers visits and ensures certifications/authorizations before service date.
• Documents referrals/authorizations in appropriate systems.
• Answers calls and schedules or routes to appropriate departments.
• Registers patients in Mercyhealth systems to ensure payment collection.

Skills

Customer service

Communication skills

Multitasking

Stress management

Education

High school diploma or equivalent preferred

Healthcare registration experience required

Tools

EPIC

Job description

Mercyhealth in Rockford, IL is seeking a patient access professional to pre‑register visits, obtain referrals, and coordinate scheduling across Mercyhealth systems. You will verify eligibility, handle patient inquiries, and support revenue cycle functions with accuracy and empathy.

The role emphasizes exceptional customer service, multi‑tasking, and knowledge of EPIC, while ensuring HIPAA compliance and efficient patient flow across the system.