Patient Access & Scheduling Specialist

UHS; Richmond (VA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Excellent health, dental, and vision

Job summary

Universal Health Services’ Atlantic Region Central Billing Office (ARCBO) is seeking a dynamic Patient Access Specialist. You will handle inbound/outbound calls, pre-register patients, verify insurance, and collect co-pays and deductibles to support accurate scheduling and billing.

The role requires effective communication, attention to detail, and collaboration with hospital departments to resolve inquiries.

Qualifications

• Required: high school diploma or equivalent.
• Preferred: 1–3 years healthcare office experience.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Customer-focused with excellent written and oral communication; ability to multi-task and perform 10 key data entry.

Responsibilities

• Schedule and pre-register patients for inpatient and outpatient services within 24 hours of notification.
• Verify insurance and manage prior authorizations or referrals with physicians.
• Call patients to confirm demographic information and collect co-pays/deductibles when applicable.
• Confirm eligibility electronically using HDX and contact insurers when needed.
• Collaborate with hospital departments to resolve patient or insurance inquiries.
• Serve as liaison to hospital departments and document issues accordingly.
• Follow system downtime procedures and perform other duties as assigned.

Skills

Customer service

Attention to detail

Multitasking

Data entry

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Universal Health Services’ Atlantic Region Central Billing Office (ARCBO) is seeking a dynamic Patient Access Specialist. You will handle inbound/outbound calls, pre-register patients, verify insurance, and collect co-pays and deductibles to support accurate scheduling and billing.

The role requires effective communication, attention to detail, and collaboration with hospital departments to resolve inquiries.