Patient Billing & Inquiries Specialist

UHS; Richmond (VA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive Compensation

Generous Paid Time Off

Excellent Medical, Dental, Vision and

401(K) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Pet Insurance

Job summary

Universal Health Services’ Atlantic Region Central Billing Office seeks a Patient Accounts Specialist to handle first-line inquiries from patients and insurers, document all interactions, and provide timely resolutions.

You will work with facility and CBO teams, escalate complex issues, and maintain proficiency in the patient accounting system. A high school diploma and 1–3 years in customer service are preferred; strong Excel/Outlook skills are expected.

Qualifications

• High school diploma or equivalent is required or preferred.
• 1–3 years customer service experience is preferred.
• Strong written and verbal communication skills are required.
• Familiarity with healthcare business office workflows is a plus.

Responsibilities

• Document all inquiries from patients and third party payers.
• Act as the first line of support for account or claim questions.
• Root cause issues and work toward resolution.
• Document and communicate resolutions in the Patient Accounting System.
• Escalate unresolved accounts to management as needed.
• Respond to inquiries within 24 hours with status updates.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Universal Health Services’ Atlantic Region Central Billing Office seeks a Patient Accounts Specialist to handle first-line inquiries from patients and insurers, document all interactions, and provide timely resolutions.

You will work with facility and CBO teams, escalate complex issues, and maintain proficiency in the patient accounting system. A high school diploma and 1–3 years in customer service are preferred; strong Excel/Outlook skills are expected.