Bilingual Patient Access & Scheduling Specialist

UHS; Richmond (VA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

401(K) with company match

Career development opportunities

Job summary

Universal Health Services, Inc. (UHS) Atlantic Region CBO seeks a dynamic Bilingual Pre-Services Specialist.

You will handle inbound/outbound calls to schedule and pre-register patients, verify insurance, and collect co-pays where applicable, applying Medicare guidelines and using Cerner and SMS systems. You will interpret managed care contracts, coordinate with hospital departments, and ensure accurate demographic data while maintaining patient communication and compliance within 24 hours of

Qualifications

• High school diploma or equivalent.
• 1–3 years healthcare experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Customer focused with attention to detail and excellent written and oral communication.
• Familiarity with pre-registration and healthcare business office experience preferred.

Responsibilities

• Take inbound and outbound calls to schedule and pre-register patients.
• Verify insurance and co-pays during pre-registration.
• Interpret managed care contracts and Medicare regulations for scheduling.
• Collect and quote patient payments; instruct where to present at appointment.
• Perform electronic eligibility checks (HDX, insurer contacts).
• Collaborate with hospital departments and CBO to resolve inquiries.
• Follow downtime procedures and handle other duties as assigned.

Skills

Healthcare experience

Customer service

MS Office

Data entry

Communication skills

Education

High school diploma

Tools

Cerner

SMS scheduling

HDX

Invision PDIX

Job description

Universal Health Services, Inc. (UHS) Atlantic Region CBO seeks a dynamic Bilingual Pre-Services Specialist.

You will handle inbound/outbound calls to schedule and pre-register patients, verify insurance, and collect co-pays where applicable, applying Medicare guidelines and using Cerner and SMS systems. You will interpret managed care contracts, coordinate with hospital departments, and ensure accurate demographic data while maintaining patient communication and compliance within 24 hours of