Patient Accounts Specialist: Inquiries & Resolution Expert

Aiken Regional Medical Centers; Richmond (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Excellent medical, dental, vision

Job summary

Universal Health Services is seeking a Patient Accounts Specialist within the Atlantic Region Central Billing Office (ARCBO/CBO). The role handles first-line inquiries from patients and insurers and ensures timely resolutions for patient accounts and claims.

Responsibilities include documenting inquiries, escalating where needed, and maintaining knowledge of call routing and accounting systems to support efficient operations in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent required.
• Strong Microsoft Office skills (Excel, Word, Outlook) required.
• Customer-focused with attention to detail, ability to multi-task, 10 key data entry, and strong written and oral communication.

Responsibilities

• Document all inquiries concerning patient accounts from patients and payers.
• Serve as first line of support for questions about accounts or claims.
• Identify root causes and work toward resolution.
• Record and communicate resolutions in the Patient Accounting System.

Skills

Customer service

Attention to detail

Data entry (10 key)

Communication skills

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Universal Health Services is seeking a Patient Accounts Specialist within the Atlantic Region Central Billing Office (ARCBO/CBO). The role handles first-line inquiries from patients and insurers and ensures timely resolutions for patient accounts and claims.

Responsibilities include documenting inquiries, escalating where needed, and maintaining knowledge of call routing and accounting systems to support efficient operations in a fast-paced healthcare environment.