Patient Billing & Support Specialist

Aiken Regional Medical Centers; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent Medical, Dental, Vision and

401(K) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Pet Insurance

Paid Time Off

Benefits Website

Job summary

Universal Health Services (ARCBO) is seeking a Contact Center Support to handle first-line inquiries from patients and insurance payers regarding accounts and claims. The role involves documenting inquiries, resolving issues, and communicating resolutions within the Patient Accounting System.

The position requires a high school diploma and 1–3 years in customer service, with strong MS Office skills and excellent written and verbal communication. Healthcare office experience is preferred.

Qualifications

• High school diploma or equivalent and 1-3 years customer service experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
• Familiarity with customer service and 1-3 years healthcare business office experience preferred.

Responsibilities

• Document all inquiries concerning patient accounts including patient and third party payers.
• Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
• Root cause issues and attempt to resolve.
• Document and communicate resolution as appropriate in the Patient Accounting System.
• Escalate problem accounts to management team of department for assistance and resolution.
• Clearly communicate resolution of issues to responsible parties and/or guarantors on the account.
• Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
• Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
• Maintain working knowledge of the call routing system and patient accounting system
• Other duties as assigned.

Skills

Customer service

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Job description

Universal Health Services (ARCBO) is seeking a Contact Center Support to handle first-line inquiries from patients and insurance payers regarding accounts and claims. The role involves documenting inquiries, resolving issues, and communicating resolutions within the Patient Accounting System.

The position requires a high school diploma and 1–3 years in customer service, with strong MS Office skills and excellent written and verbal communication. Healthcare office experience is preferred.