Patient Accounts Specialist: Quick Inquiries & Billing Help

Laurel Ridge Treatment Center; Richmond (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical Plans

401(k)

Job summary

Universal Health Services, Inc. is seeking a Patient Accounts Specialist for the Atlantic Region Central Billing Office to handle incoming inquiries from patients and insurers, resolve account questions, and document interactions in the Patient Accounting System.

The role emphasizes timely communication, escalation when needed, collaboration with hospital staff, and maintaining accurate records to support billing, collections, and cash posting across facilities.

Qualifications

• High school diploma or equivalent and 1-3 years customer service experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Customer focused with attention to detail, ability to multi-task, and strong written and oral communication skills.

Responsibilities

• Document all inquiries concerning patient accounts.
• Act as first line of support to patients or third party payers.
• Research and resolve account questions and communicate resolutions.

Skills

Customer service

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Outlook

Job description

Universal Health Services, Inc. is seeking a Patient Accounts Specialist for the Atlantic Region Central Billing Office to handle incoming inquiries from patients and insurers, resolve account questions, and document interactions in the Patient Accounting System.

The role emphasizes timely communication, escalation when needed, collaboration with hospital staff, and maintaining accurate records to support billing, collections, and cash posting across facilities.