Patient Access & Care Coordination Specialist II

Stanford Health Care; Newark (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Stanford Medicine Partners in Newark, CA is seeking a Patient Access Representative to manage high-volume calls and referrals, schedule appointments, verify insurance, and route information to the appropriate clinic. You will use EHR and practice management systems to document interactions.

The role requires clear communication, professionalism, and the ability to work in a fast-paced team environment; EPIC experience is preferred and prior call center or patient access experience is valued.

Qualifications

• High school graduate or equivalent required.
• 1–3 years of call center or patient access experience preferred.
• Epic experience preferred.
• Strong verbal and written communication; excellent interpersonal skills.

Responsibilities

• Registers new patients and schedules appointments in a courteous, professional manner.
• Identifies insurance plans and referrals; updates insurance information as needed.
• Responds to high-volume calls and faxes; coordinates care across departments.
• Documents interactions in the EHR and routes to appropriate teams.

Skills

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Epic

Job description

Stanford Medicine Partners in Newark, CA is seeking a Patient Access Representative to manage high-volume calls and referrals, schedule appointments, verify insurance, and route information to the appropriate clinic. You will use EHR and practice management systems to document interactions.

The role requires clear communication, professionalism, and the ability to work in a fast-paced team environment; EPIC experience is preferred and prior call center or patient access experience is valued.