Patient Access Advocate - Welcoming Care & Scheduling

sanford; Rapid City (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Rapid City, SD, is seeking a Patient Access Representative to provide extraordinary service to patients. As the first point of contact, you will greet patients, verify demographics, and assist with enrollment and scheduling in clinic or by phone.

You will handle registrations, collect payments, coordinate referrals and pre-authorizations, and support multiple departments including Gastroenterology, Dermatology, and Ophthalmology.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• BLS may be required for certain locations and/or settings.

Responsibilities

• Greet patients and verify demographics.
• Create, scan and route documents or electronic forms.
• Inform patients what the document is and capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to policies.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Coordinate appointments with nursing team and providers to meet patient needs.
• Obtain and coordinate referrals and pre-authorization.
• Arrange interpreter services; check patients in/out; operate multi-line phone.
• May resolve work queue issues, manage recalls and waitlists, and serve as switchboard operator.

Skills

Customer service

Medical terminology

Education

High school diploma or equivalent

Post-secondary education helpful

BLS certification (where required)

Job description

Sanford Health in Rapid City, SD, is seeking a Patient Access Representative to provide extraordinary service to patients. As the first point of contact, you will greet patients, verify demographics, and assist with enrollment and scheduling in clinic or by phone.

You will handle registrations, collect payments, coordinate referrals and pre-authorizations, and support multiple departments including Gastroenterology, Dermatology, and Ophthalmology.