Patient Access Team Lead — Registration & Scheduling

Duke PA; Durham, Northern (NC, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Duke University Health System, specifically the Patient Revenue Management Office, seeks a Service Access Team Leader for clinic registration responsibilities in Durham. You will support patient identification, demographic and insurance updates, check-in/out, and scheduling within established policies.

The role emphasizes privacy, accuracy, and a positive patient experience while guiding a front-line team and ensuring efficient clerical workflows in a busy environment.

Qualifications

• High school diploma required.
• Four years of healthcare experience required; substitutions allowed.
• Strong verbal and written communication required.
• Knowledge of medical terminology and patient privacy.

Responsibilities

• Lead patient registration activities including check-in/out and insurance updates.
• Oversee referral and order management and scheduling per policy.
• Identify improvements to maximize efficiency and communicate to management.
• Ensure patient privacy and safe, clean registration areas.

Skills

Verbal communication

Written communication

Basic PC skills

Medical terminology

Telephone etiquette

Organization skills

Prioritization

Oral/written instructions

Customer interaction

Policy compliance

Staff planning

Education

High school diploma

Job description

Duke University Health System, specifically the Patient Revenue Management Office, seeks a Service Access Team Leader for clinic registration responsibilities in Durham. You will support patient identification, demographic and insurance updates, check-in/out, and scheduling within established policies.

The role emphasizes privacy, accuracy, and a positive patient experience while guiding a front-line team and ensuring efficient clerical workflows in a busy environment.