Night Patient Access & Concierge Specialist

Duke University; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commitment Bonus $2,500

Job summary

At Duke University Hospital in Durham, NC, we are seeking a Patient Services Coordinator to support scheduling, front-desk check‑in/out, and referrals with empathy and professionalism.

Key requirements include strong verbal and written communication, basic PC and data entry skills, knowledge of medical terminology and HIPAA guidelines, and the ability to work evenings, weekends, and holidays on-site within Duke Health.

Qualifications

• High school education or equivalent.
• At least 1 year of experience interacting with patients or the public, preferably in healthcare.
• Strong verbal and written communication and ability to triage inquiries.

Responsibilities

• Coordinate scheduling and patient check-in/out tasks.
• Assist patients, guests, and colleagues with information and wayfinding.
• Answer patient information calls via Cisco system.
• Identify patients with special needs and arrange wheelchair transport.
• Maintain patient privacy per HIPAA.
• Post charges and manage cash and referrals.
• Provide empathetic, clear communication with patients and staff.
• Flexible hours including evenings, weekends, and holidays.

Skills

Verbal communication

Written communication

Data entry

Medical terminology

Telephone etiquette

Organization

Customer service

Education

High school diploma

Tools

Maestro

Cisco system

Job description

At Duke University Hospital in Durham, NC, we are seeking a Patient Services Coordinator to support scheduling, front-desk check‑in/out, and referrals with empathy and professionalism.

Key requirements include strong verbal and written communication, basic PC and data entry skills, knowledge of medical terminology and HIPAA guidelines, and the ability to work evenings, weekends, and holidays on-site within Duke Health.