Patient Access & Scheduling Specialist

Lehigh Valley Health Network, Inc.; Pottsville (Schuylkill County); On-site; USD 21,000 - 30,000; Full time

Job summary

Lehigh Valley Health Network is hiring a Registration Specialist at Lehigh Valley Hospital–Schuylkill in Pottsville, PA. The role coordinates patient registration, insurance verification, and scheduling, delivering a smooth patient experience by phone or in person.

The position requires high school diploma or GED, with healthcare environment experience and strong computer/typing skills. Bilingual Spanish/English is preferred, and the team supports diverse patients across the network.

Qualifications

• 1 year of customer service experience or healthcare setting.
• Ability to interact with a diverse patient base.
• Strong computer and typing skills.
• Bilingual Spanish/English preferred.

Responsibilities

• Interview patients to gather demographic, insurance (referral/authorization), and other information.
• Engage patients throughout the registration process to create a welcoming experience in person or by phone.
• Ensure referring providers' orders are complete and aligned with the appointment.
• Scan and verify insurance cards, patient IDs, and required documentation; obtain signatures for timely reimbursement.

Skills

Customer service

Healthcare environment

Typing proficiency

Bilingual: Spanish/English

Education

High School Diploma/GED

Associate’s Degree in healthcare or related field

Job description

Lehigh Valley Health Network is hiring a Registration Specialist at Lehigh Valley Hospital–Schuylkill in Pottsville, PA. The role coordinates patient registration, insurance verification, and scheduling, delivering a smooth patient experience by phone or in person.

The position requires high school diploma or GED, with healthcare environment experience and strong computer/typing skills. Bilingual Spanish/English is preferred, and the team supports diverse patients across the network.