Patient Access & Scheduling Specialist

Northshore Health Centers, Inc; Portage (IN); Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

NorthShore Health Centers, Inc is seeking a Patient Service Representative to be the first point of contact for patients, greeting them warmly, registering patients, and scheduling appointments. The role includes verifying insurance, performing financial screenings, collecting co-pays, and guiding patients through services offered.

Responsibilities also include handling follow-up scheduling, communicating wait times, and educating patients about available NorthShore services while maintaining

Qualificações

• High school diploma or equivalent required.
• Associate's degree in business or healthcare related studies preferred.
• Strong interpersonal and customer service skills required.
• Ability to analyze situations and solve problems at strategic and tactical levels.
• Excellent verbal and written communication skills.
• Familiarity with HIPAA and privacy guidelines.

Responsabilidades

• Greets patients and visitors in a cordial, friendly manner and directs them to the appropriate department.
• Registers new and established patients with accurate information and obtains consent for release of records.
• Performs financial screenings for uninsured or underinsured patients to ensure affordable care.
• Verifies Medicaid/Medicare or commercial insurance coverage for services.
• Collects patient co-pays and sliding fee payments at the time of visit.
• Checks out patients and schedules follow-up visits as needed.
• Educates patients on NorthShore services and patient resources.
• Balances cash and records daily receipts.

Conhecimentos

Interpersonal skills

Customer service

Analytical thinking

Problem solving

Attention to detail

Communication (verbal & written)

Emotional intelligence

Formação académica

High school diploma or equivalent

Associate's degree in business or healthcare related studies

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

NorthShore Health Centers, Inc is seeking a Patient Service Representative to be the first point of contact for patients, greeting them warmly, registering patients, and scheduling appointments. The role includes verifying insurance, performing financial screenings, collecting co-pays, and guiding patients through services offered.

Responsibilities also include handling follow-up scheduling, communicating wait times, and educating patients about available NorthShore services while maintaining