Patient Access Specialist II: Scheduling & Insurance

NorthShore University HealthSystem; Arlington Heights (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Career Pathways to Promote Professiona

Medical, Dental, and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Job summary

NorthShore University HealthSystem is seeking a Patient Access Representative II in Arlington Heights, IL. This full-time role handles patient registrations, schedules appointments, and verifies insurance coverage to support high-quality healthcare delivery.

The position emphasizes accurate data entry, courteous patient interactions, and collaboration with insurance and billing teams to resolve issues. Hours are Monday–Friday with an occasional Saturday rotation to ensure seamless access for

Qualifications

• Associates Degree Health Administration preferred.
• Previous experience in patient access, healthcare administration, or a related field is required.

Responsibilities

• Greet and assist patients in a courteous and professional manner during the registration process.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Assist with more complex registration scenarios and problem-solving
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Handle scheduling for specialized services and follow-up appointments.
• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Assist with resolving complex insurance verification cases.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Ensure clear and effective communication with patients to address their questions and concerns.
• Handle patient concerns and escalations, resolving issues effectively.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
• Help patients feel comfortable and informed during the registration and scheduling process.
• Assist in identifying process improvements to enhance patient experience.

Skills

Customer service

Communication

Registration

Insurance verification

Problem-solving

Education

Associates Degree Health Administration

Job description

NorthShore University HealthSystem is seeking a Patient Access Representative II in Arlington Heights, IL. This full-time role handles patient registrations, schedules appointments, and verifies insurance coverage to support high-quality healthcare delivery.

The position emphasizes accurate data entry, courteous patient interactions, and collaboration with insurance and billing teams to resolve issues. Hours are Monday–Friday with an occasional Saturday rotation to ensure seamless access for