Patient Access & Scheduling Specialist

Northwestern Memorial Healthcare; EUA; Teletrabalho; USD 25 000 - 33 000; Tempo integral

Resumo da oferta

Northwestern Medicine is seeking a Patient Access Specialist to join our team. The role focuses on patient-first service, scheduling, insurance verification, and accurate data entry to support efficient registration in the NMHC system.

The position requires high-quality customer service, strong communication skills, and the ability to work across departments while maintaining confidentiality and compliance with HIPAA regulations.

Qualificações

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Excellent verbal and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Basic Computer Skills.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsabilidades

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
• Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
• Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
• Reaches out to patients to schedule an appointment as defined.
• Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.

Conhecimentos

Customer service

Communication

English proficiency

Typing

Multitasking

Data entry

Organization

Problem solving

Formação académica

High School diploma or equivalent

Descrição da oferta de emprego

Northwestern Medicine is seeking a Patient Access Specialist to join our team. The role focuses on patient-first service, scheduling, insurance verification, and accurate data entry to support efficient registration in the NMHC system.

The position requires high-quality customer service, strong communication skills, and the ability to work across departments while maintaining confidentiality and compliance with HIPAA regulations.