Patient Access & Scheduling Specialist

The Pain Center of Arizona; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health, dental and vision insurance

401K

Team-oriented environment

Training and development resources

Job summary

Prismhr Hire is seeking a detail-oriented scheduling professional to support patient appointments in a fast-paced healthcare setting. You will ensure timely access to care and maintain accurate scheduling records while delivering excellent service.

Responsibilities include coordinating across departments, handling calls, verifying patient information, and documenting in electronic systems with proper codes. The role emphasizes confidentiality and professional interaction with patients and staff.

Qualifications

• Strong communication with patients, families, and team members.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Schedule, reschedule, and confirm patient appointments across providers/departments.
• Answer calls and respond to scheduling requests professionally.
• Collect and verify patient information for accurate records.
• Document calls in appropriate software with accurate coding.
• Coordinate with clinical and administrative teams to support patient flow.
• Communicate appointment instructions and follow-up information as needed.
• Maintain confidentiality and patient privacy in line with policies.
• Monitor schedules for openings, cancellations, and conflicts and update accordingly.
• Assist with reminders, referrals, and other scheduling tasks.
• Other tasks as assigned.

Skills

Communication

Attention to detail

Organization

Multitasking

Customer service

Education

High school diploma or equivalent

Healthcare admin training (preferred)

Tools

Scheduling systems

Electronic medical records

Office software

Job description

Prismhr Hire is seeking a detail-oriented scheduling professional to support patient appointments in a fast-paced healthcare setting. You will ensure timely access to care and maintain accurate scheduling records while delivering excellent service.

Responsibilities include coordinating across departments, handling calls, verifying patient information, and documenting in electronic systems with proper codes. The role emphasizes confidentiality and professional interaction with patients and staff.