Patient Access & Scheduling Specialist

PRISM Vision Group; Freehold (NJ); On-site; USD 25,000 - 44,000; Full time

Job summary

Prism Vision Group’s Ambulatory Surgery Center in Freehold, NJ is seeking a Patient Service Representative to manage inbound/outbound patient interactions, scheduling, registrations, and pre-authorization tasks.

The role emphasizes accuracy, excellent English communication, and the ability to work with multiple systems while upholding HIPAA standards and delivering strong customer service.

Qualifications

• Education: High School Graduate or GED.
• Experience: 2+ years in a patient-facing healthcare or customer service role.

Responsibilities

• Register patients and complete full registration for appointments with accuracy and policy adherence.
• Initiate pre-registration and ensure demographic/insurance data is current and complete.
• Verify insurance information, benefits, and referrals.
• Validate ID and insurance coverage prior to services.
• Maintain HIPAA privacy and security standards.
• Facilitate smooth patient flow through care processes.
• Provide information on appointments, policies, and charges.
• Offer upfront financial counseling and discuss payment plans.

Skills

Verbal communication

Written communication

Customer service

HIPAA compliance

Education

GED

Tools

Microsoft Office

EHR systems

Job description

Prism Vision Group’s Ambulatory Surgery Center in Freehold, NJ is seeking a Patient Service Representative to manage inbound/outbound patient interactions, scheduling, registrations, and pre-authorization tasks.

The role emphasizes accuracy, excellent English communication, and the ability to work with multiple systems while upholding HIPAA standards and delivering strong customer service.