Patient Access & Scheduling Specialist

PRISM Vision Group; Columbia (MD); On-site; USD 25,000 - 43,000; Full time

Job summary

PRISM Vision Group is seeking a Patient Services Representative for the Columbia, MD location. The role supports the patient access journey by handling calls, online inquiries, and in-person visits, coordinating appointments and registrations.

Responsibilities include verifying demographics and insurance, providing financial information, and guiding patients through the care process while maintaining HIPAA compliance and excellent customer service.

Qualifications

• Excellent verbal and written communications in English; bilingual a plus.
• 2+ years experience in patient-facing healthcare or customer service preferred.
• Must be proficient with Microsoft Office and comfortable using multiple electronic systems.

Responsibilities

• Schedule and complete patient registrations for appointments with accuracy and adherence to policies.
• Verify demographics and insurance information; confirm benefits and referrals as needed.
• Explain appointment and payment policies to patients and provide upfront financial counseling.

Skills

Verbal communication

Written communication

Customer service

Education

High School/GED

Tools

Microsoft Office

Job description

PRISM Vision Group is seeking a Patient Services Representative for the Columbia, MD location. The role supports the patient access journey by handling calls, online inquiries, and in-person visits, coordinating appointments and registrations.

Responsibilities include verifying demographics and insurance, providing financial information, and guiding patients through the care process while maintaining HIPAA compliance and excellent customer service.