Patient Scheduler

The Pain Center of Arizona; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health, dental and vision insurance

401K

Team-oriented environment

Training and development resources

Job summary

Prismhr Hire is seeking a detail-oriented scheduling professional to support patient appointments in a fast-paced healthcare setting. You will ensure timely access to care and maintain accurate scheduling records while delivering excellent service.

Responsibilities include coordinating across departments, handling calls, verifying patient information, and documenting in electronic systems with proper codes. The role emphasizes confidentiality and professional interaction with patients and staff.

Qualifications

• Strong communication with patients, families, and team members.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Schedule, reschedule, and confirm patient appointments across providers/departments.
• Answer calls and respond to scheduling requests professionally.
• Collect and verify patient information for accurate records.
• Document calls in appropriate software with accurate coding.
• Coordinate with clinical and administrative teams to support patient flow.
• Communicate appointment instructions and follow-up information as needed.
• Maintain confidentiality and patient privacy in line with policies.
• Monitor schedules for openings, cancellations, and conflicts and update accordingly.
• Assist with reminders, referrals, and other scheduling tasks.
• Other tasks as assigned.

Skills

Communication

Attention to detail

Organization

Multitasking

Customer service

Education

High school diploma or equivalent

Healthcare admin training (preferred)

Tools

Scheduling systems

Electronic medical records

Office software

Job description

We are seeking a detail-oriented and customer-focused professional to support appointment coordination and patient communication in a fast-paced healthcare environment. In this role, you will help ensure that patients receive timely access to care while maintaining accurate scheduling records and delivering a positive service experience.

Responsibilities

• Schedule, reschedule, and confirm patient appointments across one or more clinical providers or departments.
• Answer incoming and outgoing calls and respond to scheduling requests in a courteous and professional manner.
• Collect and verify patient information to ensure accurate records and appointment details.
• Document calls in appropriate software with accurate coding
• Coordinate with clinical and administrative teams to support smooth patient flow and appointment availability.
• Communicate appointment instructions, preparation details, and follow-up information as needed.
• Maintain confidentiality and handle sensitive patient information in accordance with applicable policies and regulations.
• Monitor schedules for openings, cancellations, and conflicts, and make appropriate updates.
• Assist with reminders, referrals, and other administrative tasks related to patient access and scheduling.
• Other tasks as assigned.

Qualifications

• High school diploma or equivalent required; additional education or training in healthcare administration is a plus.
• Previous experience in scheduling, customer service, medical office support, or a related administrative role preferred.
• Strong communication skills with the ability to interact professionally with patients, families, and team members.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort using scheduling systems, electronic records, and standard office software.
• Understanding of confidentiality practices and a commitment to maintaining patient privacy.

Preferred Attributes

• Positive, patient-centered approach to service.
• Strong problem-solving skills and the ability to adapt to changing schedules.
• Reliability, professionalism, and a collaborative mindset.

What We Offer

• Competitive Pay
• Medical, Eye and Dental Insurance Offered
• 401K
• A supportive and team-oriented work environment.
• Opportunities to contribute to a meaningful patient experience.
• Training and development resources to support success in the role.