Patient Access & Scheduling Specialist (Therapy Support)

ProHealth Care; New Berlin (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

ProHealth Care is seeking an administrative therapy specialist to greet patients and provide exceptional service at PHC locations. You will schedule, register, and enter patient data into the medical records system while supporting care delivery through scheduling, insurance verification, and front-desk duties.

This role emphasizes provider schedule accuracy, matching patient needs to appointments, and ensuring patients are prepared for visits.

Qualifications

• High School Diploma or equivalent required.
• Ability to proficiently use a computer and type.
• Experience in Healthcare Call Center Customer Service or healthcare with medical terminology knowledge or 4+ years in office/banking customer service.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet patients and provide exceptional customer service at PHC locations.
• Schedule, register, and enter patient data into the medical record system.
• Support patient care delivery in scheduling, insurance verification, and front‑desk services.
• Ensure patients are prepared for visits and match patient needs to appointments.
• Maintain provider schedule accuracy and communicate options to patients.

Skills

Customer service

Scheduling

Data entry

Insurance verification

Medical terminology

Office banking CS

Education

High School Diploma

Job description

ProHealth Care is seeking an administrative therapy specialist to greet patients and provide exceptional service at PHC locations. You will schedule, register, and enter patient data into the medical records system while supporting care delivery through scheduling, insurance verification, and front-desk duties.

This role emphasizes provider schedule accuracy, matching patient needs to appointments, and ensuring patients are prepared for visits.