Patient Access & Scheduling Specialist

Duly Health and Care; Orland Park (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) match

Job summary

Duly Health and Care is seeking a Patient Access Conversion Specialist in Orland Park, IL. This onsite, full-time role involves high-volume outbound calling to assist patients, scheduling appointments, and providing transportation help.

You will verify patient data in EPIC and maintain a positive first impression for every visitor. Ideal candidates have a high school diploma and at least three years of patient-facing experience, with strong customer service, integrity, and personal

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Customer focus and integrity are essential to provide quality care.

Responsibilities

• Make high-volume outbound calls to fulfill patient needs over the phone.
• Patient scheduling and transportation assistance.
• Verify patient information and document in EPIC EHR.
• Review schedules and ensure open slots are filled the same day.
• Monitor scheduling reports and prepare charts as appropriate.

Skills

Customer service

Patient-facing experience

Education

High school diploma or GED

Job description

Duly Health and Care is seeking a Patient Access Conversion Specialist in Orland Park, IL. This onsite, full-time role involves high-volume outbound calling to assist patients, scheduling appointments, and providing transportation help.

You will verify patient data in EPIC and maintain a positive first impression for every visitor. Ideal candidates have a high school diploma and at least three years of patient-facing experience, with strong customer service, integrity, and personal