Patient Access Experience Specialist

Duly Health and Care; Glen Ellyn (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit

Tuition Reimbursement

401(k) match

Paid volunteer time off

Parental leave

Job summary

Duly Health and Care in Glen Ellyn, IL, is seeking a Patient Access Conversion Specialist for a full-time, on-site role. You will handle high-volume outbound calls, support scheduling, and help patients access transportation while maintaining accuracy in the EPIC system.

Join a physician-led team that values integrity, exceptional customer service, and a seamless patient experience. This role offers competitive pay, benefits, and opportunities to grow within a mission-driven health system.

Qualifications

• High school diploma or GED.
• Three years of patient-facing experience.
• Demonstrates customer service excellence.
• Acts with integrity and ethics.
• Shows personal job competence and reliability.

Responsibilities

• Make high volume outbound calls to fulfill patient needs.
• Schedule patients and arrange transportation assistance.
• Greet patients and visitors; set a positive tone.
• Verify patient information and document in EPIC.
• Review schedules and fill open slots the same day.
• Monitor scheduling reports daily.

Skills

Customer Focus

Integrity/Ethics

Personal Job Competence

Education

High school diploma or GED

Job description

Duly Health and Care in Glen Ellyn, IL, is seeking a Patient Access Conversion Specialist for a full-time, on-site role. You will handle high-volume outbound calls, support scheduling, and help patients access transportation while maintaining accuracy in the EPIC system.

Join a physician-led team that values integrity, exceptional customer service, and a seamless patient experience. This role offers competitive pay, benefits, and opportunities to grow within a mission-driven health system.