Patient Access Experience Specialist

Duly Health and Care; Hinsdale (IL); On-site; USD 2,245,000 - 3,375,000; Full time

Benefits offered by this job

Tuition Reimbursement

401(k) Match

Paid volunteer time off

Parental leave

Job summary

Duly Health and Care in Hinsdale/LaGrange is seeking a Patient Access Conversion Specialist for a full-time, on-site role supporting high-volume scheduling and patient needs. You will welcome patients, verify information, and document in EPIC to ensure a smooth check-in experience.

You will handle outbound calls, assist with transportation, monitor schedules, and help fill open slots the same day. A high school diploma and 3 years of front-line patient-facing experience are required, with a

Qualifications

• High school diploma or GED required.
• Three years of patient-facing experience.
• Strong customer service orientation and integrity.

Responsibilities

• Make high-volume outbound calls to address patient needs over the phone.
• Schedule appointments and provide transportation assistance as needed.
• Greet patients and visitors, setting a positive tone for their experience.
• Verify patient information and document in EPIC.
• Review schedules and fill open slots the same day.
• Monitor scheduling reports and prepare charts as appropriate.

Skills

Customer service

Scheduling coordination

Communication

Education

High school diploma or GED

Tools

EPIC

Job description

Duly Health and Care in Hinsdale/LaGrange is seeking a Patient Access Conversion Specialist for a full-time, on-site role supporting high-volume scheduling and patient needs. You will welcome patients, verify information, and document in EPIC to ensure a smooth check-in experience.

You will handle outbound calls, assist with transportation, monitor schedules, and help fill open slots the same day. A high school diploma and 3 years of front-line patient-facing experience are required, with a