Patient Access & Scheduling Specialist

Lehigh Valley Health Network, Inc.; Orefield (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Lehigh Valley Health Network is seeking an administrative professional for Lehigh Valley Family Medicine - Orefield, to support daily physician practice operations and deliver high-quality patient service. You will be the first contact for patients and providers, handling scheduling and registrations.

Responsibilities include coordinating appointments, assisting with insurance verifications, and maintaining accurate records while upholding strict confidentiality.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience preferred.
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and confidentiality in detailed tasks.
• Proficient computer skills.
• Proven proficiency with technology and EMR workflows at orientation.
• Able to handle cash and other patient payments accurately.
• Able to explain, educate, and support the LVHN patient portal features.

Responsibilities

• Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization’s policies and standard work.
• Gathers information necessary for accurate registration and check-in to fulfill service promise.
• Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
• Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
• Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
• Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
• Organizes effectively and efficiently to accommodate interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Performs appropriate patient outreach including telephone and EMR messaging.

Skills

Customer service

EMR proficiency

Cash handling

Confidentiality

Education

High School Diploma/GED

Job description

Lehigh Valley Health Network is seeking an administrative professional for Lehigh Valley Family Medicine - Orefield, to support daily physician practice operations and deliver high-quality patient service. You will be the first contact for patients and providers, handling scheduling and registrations.

Responsibilities include coordinating appointments, assisting with insurance verifications, and maintaining accurate records while upholding strict confidentiality.