Patient Access & Scheduling Specialist

South Shore Health System; Norwell (MA); On-site; USD 40,000 - 48,000; Full time

Job summary

South Shore Health System operates the Centralized Contact Center to streamline patient scheduling and information requests. The role focuses on accurate data collection, verification of insurance, and handling prescription refill requests with a courteous approach.

Ideal candidates bring医 medical office experience, strong verbal and written communication, and proficiency with EMR systems. This on-site position emphasizes teamwork and adherence to quality standards in Norwell, MA.

Qualifications

• High school diploma or equivalent required.
• Two years of college preferred.
• 1 year medical office experience required.
• Epic experience preferred.
• Excellent communication skills and computer proficiency.
• Knowledge of various insurance requirements.

Responsibilities

• Schedule patient appointments following department templates; recite appointment details back to patient.
• Verify patient information and insurance details; register new patients.
• Process patient requests including prescription refills.
• Answer inquiries via website and fax; maintain knowledge base of scheduling rules.
• Assist with training of new employees and provide back-up coverage as needed.
• Maintain neat, orderly work area and meet productivity standards.

Skills

Verbal communication

Written communication

Computer proficiency

Insurance knowledge

Interpersonal skills

Deadline management

Detail orientation

Organizational skills

Education

High School Diploma or equivalent

Two years of college preferred

Tools

Epic Experience

Job description

South Shore Health System operates the Centralized Contact Center to streamline patient scheduling and information requests. The role focuses on accurate data collection, verification of insurance, and handling prescription refill requests with a courteous approach.

Ideal candidates bring医 medical office experience, strong verbal and written communication, and proficiency with EMR systems. This on-site position emphasizes teamwork and adherence to quality standards in Norwell, MA.