Ambulatory Scheduling Specialist II

South Shore Health; Norwell (MA); On-site; USD 54,729,000 - 78,226,000; Full time

Job summary

South Shore Medical Center in Norwell, MA is seeking an Ambulatory Access Coordinator II for the Central Scheduling team. You will be the primary contact for inbound calls and will manage scheduling, patient demographics, and insurance verification.

The role requires excellent communication, strong computer skills, and knowledge of insurance requirements. You will train new staff and contribute to performance metrics like Average Speed of Answer and Service Level.

Qualifications

• High school diploma or equivalent.
• Two years of college preferred.
• 1 year of experience in healthcare setting required.
• Excellent verbal and written communication skills.
• Excellent computer skills with knowledge of various software applications.
• Knowledge of various insurance requirements.
• Excellent interpersonal skills.
• Ability to meet demanding deadlines and balance multiple tasks.
• Detail oriented with excellent organizational and prioritization skills.
• Must demonstrate computer proficiency through EMR, patient registration/billing, email, SSMC intranet & other computer software as required

Responsibilities

• Schedule patient appointments following provider template.
• Recite all appointment information back to patient including duration, date, time, provider and location.
• Maintain knowledge-base of scheduling rules for assigned department(s).
• Register new patients; verify personal and insurance information; update as required.
• Assist with rescheduling patient appointments at the direction of the department Manager.
• Answer calls in a timely, courteous and helpful manner.
• May be required to learn and perform all operator functions to provide support as needed or assigned.
• Assist with the training of new employees upon request.
• Maintain effective level of productivity at all times.
• Maintain work area in a neat and orderly manner.
• Adhere to SSMC Mission Statement and all SSMC policies and procedures.

Skills

Verbal communication

Written communication

Computer skills

Insurance knowledge

Interpersonal skills

Time management

Attention to detail

EMR proficiency

Education

High school diploma or equivalent

Two years college preferred

Tools

EMR systems

Patient registration software

Job description

South Shore Medical Center in Norwell, MA is seeking an Ambulatory Access Coordinator II for the Central Scheduling team. You will be the primary contact for inbound calls and will manage scheduling, patient demographics, and insurance verification.

The role requires excellent communication, strong computer skills, and knowledge of insurance requirements. You will train new staff and contribute to performance metrics like Average Speed of Answer and Service Level.