Patient Appointment Scheduler – Central Scheduling

South Shore Health; Norwell (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

South Shore Medical Center in Norwell, MA is seeking a Central Scheduling specialist to manage patient appointment scheduling and information verification. You will collect demographics, verify insurance, handle prescription refills, and respond to inquiries via website and fax, while providing excellent service.

The role requires a high school diploma, 1 year of medical office experience, and strong communication skills. Day shift, full-time with a commitment to accuracy and timely responses.

Qualifications

• High school diploma or equivalent required; two years of college preferred.
• 1 year medical office experience required.
• Excellent verbal and written communication; proficient computer skills and EMR knowledge.

Responsibilities

• Schedule patient appointments following provider templates and recite appointment details to patients.
• Maintain compliance with quality standards.
• Collaborate with administrative and clinical staff.
• Know scheduling rules for assigned departments.
• Register new patients and verify insurance information.
• Assist with rescheduling as directed by department Manager.
• Answer calls promptly and courteously.
• Learn and perform operator functions as needed for support.
• Assist with training of new employees.
• Maintain productivity and orderliness in the workspace.
• Adhere to SSMC mission and policies.

Skills

Scheduling

Communication

Insurance knowledge

Education

High school diploma or equivalent

Two years college preferred

Tools

EMR systems

Billing system

Job description

South Shore Medical Center in Norwell, MA is seeking a Central Scheduling specialist to manage patient appointment scheduling and information verification. You will collect demographics, verify insurance, handle prescription refills, and respond to inquiries via website and fax, while providing excellent service.

The role requires a high school diploma, 1 year of medical office experience, and strong communication skills. Day shift, full-time with a commitment to accuracy and timely responses.