Centralized Scheduler: Patient Access & Revenue

Southcoast Health; Fairhaven (MA); Hybrid; USD 26,000 - 41,000; Part time

Benefits offered by this job

Competitive pay

Benefits package

Generous time off

Wellbeing program

403B with company match

Tuition assistance

Leadership training

Job summary

Southcoast Health is seeking a Centralized Scheduler in Fairhaven, MA, offering a 32-hour week with a day-shift, hybrid schedule at the Southcoast Business Center. You will enter orders, pre-register patients, verify insurance, and manage patient liability while coordinating with OR and other departments to ensure smooth scheduling.

The role requires a related degree (associates) or equivalent, a Medical Terminology certificate, and strong customer service with proficiency in payer portals;

Qualifications

• Associates Degree in a related field or equivalent; Bachelor's preferred.
• Certificate in Medical Terminology is required; coding experience is preferred.
• Strong keyboard skills with ability to type 40 words per minute.
• Proven exceptional customer service skills.
• Ability to communicate with physicians, patients and third-party payers.
• Proficient with navigating multiple payer portals and web-based tools.
• Over three years of healthcare experience focusing on revenue cycle activities is preferred.
• Medical Terminology Certificate preferred.
• Position involves answering phone calls consistently; time management and multitasking.
• Vaccination against influenza and COVID-19 or approved exemption with consent.

Responsibilities

• Enter orders and schedule/cancel/reschedule appointments and surgeries.
• Complete full pre-registration incl. demographics and insurance verification.
• Determine patient liability for self-pay/out-of-network and notify patients.
• Obtain required prior authorizations for out-of-network payers.
• Monitor Medical Necessity compliance and Status C for surgical cases.
• Coordinate with OR and ancillary departments to avoid scheduling conflicts.
• Knowledge of CPT and ICD-10 coding for medical necessity requirements.

Skills

Customer service

Communication

Payer portals

Revenue cycle

Typing 40 wpm

Medical terminology

Education

Associates Degree in related field or equivalent

Medical Terminology certificate

Bachelor's degree preferred

Tools

Payer portals

Job description

Southcoast Health is seeking a Centralized Scheduler in Fairhaven, MA, offering a 32-hour week with a day-shift, hybrid schedule at the Southcoast Business Center. You will enter orders, pre-register patients, verify insurance, and manage patient liability while coordinating with OR and other departments to ensure smooth scheduling.

The role requires a related degree (associates) or equivalent, a Medical Terminology certificate, and strong customer service with proficiency in payer portals;