Appointment Scheduler

South Shore Health System; Norwell (MA); On-site; USD 40,000 - 48,000; Full time

Job summary

South Shore Health System operates the Centralized Contact Center to streamline patient scheduling and information requests. The role focuses on accurate data collection, verification of insurance, and handling prescription refill requests with a courteous approach.

Ideal candidates bring医 medical office experience, strong verbal and written communication, and proficiency with EMR systems. This on-site position emphasizes teamwork and adherence to quality standards in Norwell, MA.

Qualifications

• High school diploma or equivalent required.
• Two years of college preferred.
• 1 year medical office experience required.
• Epic experience preferred.
• Excellent communication skills and computer proficiency.
• Knowledge of various insurance requirements.

Responsibilities

• Schedule patient appointments following department templates; recite appointment details back to patient.
• Verify patient information and insurance details; register new patients.
• Process patient requests including prescription refills.
• Answer inquiries via website and fax; maintain knowledge base of scheduling rules.
• Assist with training of new employees and provide back-up coverage as needed.
• Maintain neat, orderly work area and meet productivity standards.

Skills

Verbal communication

Written communication

Computer proficiency

Insurance knowledge

Interpersonal skills

Deadline management

Detail orientation

Organizational skills

Education

High School Diploma or equivalent

Two years of college preferred

Tools

Epic Experience

Job description

Job Description Summary

Will serve as primary point of contact for all inbound calls to South Shore Medical Center’s Centralized Contact Center. Will be responsible to perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax; and additional functions as directed.

Job Description

ESSENTIAL FUNCTIONS

• 1. Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appoint duration, date, time provider and location.
• 2. Maintains consistent compliance with quality standards
• 3. Work collaboratively with administrative and clinical staff of assigned department(s)
• 4. Maintain comprehensive knowledge-base of scheduling rules for assigned department(s)
• 5. Register new patients; verify personal and insurance information; update as required
• 6. Assist with rescheduling patient appointments at the direction of the department Manager
• 7. Answer calls in a timely, courteous and helpful manner; end calls with standard closing question. (May I help you with anything else?)
• 8. May be required to learn and perform all operator functions to provide support as needed or assigned
• 9. Assists with the training of new employees upon request
• 10. Maintain effective level of productivity at all times
• 11. Willingly accept special assignments
• 12. Maintain work area in a neat and orderly manner
• 13. Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures

JOB REQUIREMENTS

Minimum Education

• High school diploma or equivalent-Required
• Two (2) years of college preferred

Minimum Work Experience

• 1 Year medical office experience Required
• Epic Experience preferred

Required additional Knowledge and Abilities

• Excellent verbal and written communication skills
• Excellent computer skills with knowledge of various software applications
• Knowledge of various insurance requirements
• Excellent interpersonal skills
• Ability to meet demanding deadlines and balance multiple tasks
• Detail oriented with excellent organizational and prioritization skills
• Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required