Patient Access & Scheduling Specialist

UNC Health; North Carolina; On-site; USD 25,000 - 36,000; Part time

Job summary

UNC Health in Chapel Hill, NC is seeking a Care Access Specialist to serve as the information center for patients, staff, and physicians. The role supports patient registration by scheduling outpatient or inpatient appointments, entering patient data, and transferring calls to appropriate personnel while coordinating cross‑unit communication.

The position emphasizes excellent customer service, accurate demographic and insurance verification, and timely scheduling.

Qualifications

• Two (2) years of customer service and/or clerical experience required.
• High school diploma or GED required; higher-level degree may satisfy this requirement.

Responsibilities

• Provides excellent customer service with a caring, professional disposition and meets call quality standards.
• Verifies key patient information for safety, charging, coding, insurance processing, and billing accuracy.
• Schedules new and follow-up patient appointments and communicates cancellations to providers as needed.
• Manages referrals for multiple clinics/facilities and follows policies.

Skills

Customer service

Phone etiquette

Communication

Education

High school diploma or GED

Tools

Epic

Job description

UNC Health in Chapel Hill, NC is seeking a Care Access Specialist to serve as the information center for patients, staff, and physicians. The role supports patient registration by scheduling outpatient or inpatient appointments, entering patient data, and transferring calls to appropriate personnel while coordinating cross‑unit communication.

The position emphasizes excellent customer service, accurate demographic and insurance verification, and timely scheduling.