Patient Access & GI Scheduling Specialist

UNC Health; Chapel Hill (NC); Hybrid; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

UNC Health is seeking a Care Access Representative in Chapel Hill, NC to be the first point of contact for patients, families, staff and physicians. You will assist in patient registration, schedule outpatient procedures, verify demographics, and coordinate communications across departments.

The role supports a hybrid work model (onsite and remote) with regular hours Monday through Friday, 8:00 AM to 4:30 PM, and occasional in-person training.

Qualifikationen

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• One (1) year of customer service and/or clerical experience.
• Familiarity with patient registration, insurance verification, or scheduling workflows is a plus.

Aufgaben

• Ensures excellent customer service in a busy call center or outpatient setting.
• Verifies patient information (insurance, demographics) and supports scheduling workflows in Epic.
• Answers calls, directs calls, and handles telephone encounters in Epic.
• Schedules all patient appointments and attempts to reschedule cancellations when possible.
• Supports teamwork and continuous improvement through QA participation.
• Performs other administrative tasks as needed.

Kenntnisse

Customer service

Call center

Communication

Team player

Ausbildung

High school diploma or GED

Tools

Epic

Jobbeschreibung

UNC Health is seeking a Care Access Representative in Chapel Hill, NC to be the first point of contact for patients, families, staff and physicians. You will assist in patient registration, schedule outpatient procedures, verify demographics, and coordinate communications across departments.

The role supports a hybrid work model (onsite and remote) with regular hours Monday through Friday, 8:00 AM to 4:30 PM, and occasional in-person training.