Care Access Specialist - Hybrid Scheduling & Support

UNC Health; North Carolina; Hybride; USD 25 000 - 36 000; Plein temps

Résumé du poste

UNC Health in Chapel Hill, NC, is seeking a Care Access Representative to greet patients, schedule outpatient appointments, and coordinate communications across care teams. The role involves patient registration, data entry, and ensuring scheduling accuracy in Epic, with a focus on compassionate, efficient service.

Hybrid work arrangement with on-site and remote days, typical 40-hour week, and responsibilities across registration, verification, and patient communication to support a high-volume

Qualifications

• Minimum of 1 year of customer service and/or clerical experience.
• Experience in a high-volume call center or outpatient setting preferred.
• Strong communication and administrative skills.

Responsabilités

• Provide first contact for patients by phone or in person and schedule appointments.
• Verify patient information and insurance details; enter into Epic.
• Register patients, check in/out, and manage scheduling workflows.
• Answer calls, direct calls, and document encounters in Epic.
• Maintain accurate patient records and ensure data integrity.
• Support team with QA and process improvements.

Connaissances

Customer service

Formation

High school diploma or GED

Description du poste

UNC Health in Chapel Hill, NC, is seeking a Care Access Representative to greet patients, schedule outpatient appointments, and coordinate communications across care teams. The role involves patient registration, data entry, and ensuring scheduling accuracy in Epic, with a focus on compassionate, efficient service.

Hybrid work arrangement with on-site and remote days, typical 40-hour week, and responsibilities across registration, verification, and patient communication to support a high-volume