Care Access Specialist – Front End Operations (Onsite, Full-Time)

UNC Health; Eastwood Park (NC); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

UNC Health in Chapel Hill, NC seeks a Care Access Representative to be the first point of contact for patients, staff, and physicians. You will assist in registration, schedule outpatient appointments, enter patient data, and coordinate communication across units.

Responsibilities include verifying demographics and insurance, calling and routing inquiries, and maintaining scheduling workflows in Epic. This is a full-time on-site role with 40 hours/week.

Qualifikationen

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• 1 year of customer service and/or clerical experience.
• Experience with Epic scheduling and patient data entry is preferred.

Aufgaben

• Provide excellent customer service in a busy call center/outpatient setting.
• Verify insurance and demographics and schedule/enter patient information in Epic.
• Answer phones, route calls, and manage scheduling for clinics.
• Schedule patient appointments and attempt rescheduling when needed.
• Collaborate with team, participate in QA, and perform additional administrative tasks.

Kenntnisse

Customer service

Call center

Ausbildung

High school diploma or GED

Tools

Epic EHR

Jobbeschreibung

UNC Health in Chapel Hill, NC seeks a Care Access Representative to be the first point of contact for patients, staff, and physicians. You will assist in registration, schedule outpatient appointments, enter patient data, and coordinate communication across units.

Responsibilities include verifying demographics and insurance, calling and routing inquiries, and maintaining scheduling workflows in Epic. This is a full-time on-site role with 40 hours/week.