Care Access Specialist – Patient Scheduling & Support

UNC Health; Chapel Hill (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health is seeking a Care Access Specialist to serve as the information center for patients, staff, and physicians. You will assist in patient registration by scheduling outpatient or inpatient appointments, entering patient information, and transferring calls to the appropriate personnel.

You will coordinate communication across business units to ensure smooth operations. The role requires verifying key patient information, maintaining accurate records, and supporting continuous improvement

Qualifications

• High school diploma or GED required.
• Two (2) years of customer service and/or clerical experience required.
• Experience with the Epic system is preferred.
• Ability to schedule patient appointments and verify patient information accurately.

Responsibilities

• Provide excellent customer service as the first point of contact for patients, staff, and physicians.
• Verify insurance and patient demographics to ensure accurate billing and safety.
• Schedule new and follow-up appointments and communicate cancellations as needed.
• Handle referrals for multiple clinics and facilities following policies.
• Answer calls, direct inquiries, and document messages in Epic system.

Skills

Customer service

Clerical

Communication

Phone etiquette

Epic system

Education

High school diploma or GED

Tools

Epic

Job description

UNC Health is seeking a Care Access Specialist to serve as the information center for patients, staff, and physicians. You will assist in patient registration by scheduling outpatient or inpatient appointments, entering patient information, and transferring calls to the appropriate personnel.

You will coordinate communication across business units to ensure smooth operations. The role requires verifying key patient information, maintaining accurate records, and supporting continuous improvement