Patient Services Navigator: Scheduling & Care Coordination

Montgomery College; United States; On-site; USD 25,000 - 34,000; Full time

Job summary

Vanderbilt Health is seeking an Associate Patient Service Specialist to support patients before, during or after appointments, guiding them through workflow, using technology, and communicating effectively to route tasks.

Position hours are Monday–Friday Days. This role is part of the GI/CHN Admin Staff within a large academic health system committed to patient-centered care and collaborative teamwork.

Qualifications

• High school diploma or GED required.
• One year of relevant work experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure pre-appointment orders and consults are ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking an Associate Patient Service Specialist to support patients before, during or after appointments, guiding them through workflow, using technology, and communicating effectively to route tasks.

Position hours are Monday–Friday Days. This role is part of the GI/CHN Admin Staff within a large academic health system committed to patient-centered care and collaborative teamwork.