Patient Experience & Scheduling Specialist

Montgomery College; Highway (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health Walk-In Clinics is seeking an Associate Patient Service Specialist to support patient flow at our Bellevue location. You will facilitate pre- through post-appointment processes, coordinate with multiple services and outside facilities, and communicate with patients via the patient portal to ensure accurate scheduling and registration.

The role emphasizes patient-centric service, accurate information handling, and collaboration across a broad health system ecosystem to deliver

Qualifications

• Provides service to patients before, during or post-appointment with minimal guidance.
• Facilitates efficient workflow and effective communication.
• Navigates complex patients and coordinates with outside facilities or providers.

Responsibilities

• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities to ensure all pre-appointment orders and consults are ready before visit.
• Communicates with patients through the patient portal and routing as needed.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Appointment & Procedural Scheduling

Job description

Vanderbilt Health Walk-In Clinics is seeking an Associate Patient Service Specialist to support patient flow at our Bellevue location. You will facilitate pre- through post-appointment processes, coordinate with multiple services and outside facilities, and communicate with patients via the patient portal to ensure accurate scheduling and registration.

The role emphasizes patient-centric service, accurate information handling, and collaboration across a broad health system ecosystem to deliver