Pediatric Patient Services Navigator

NBSTSA; Nashville (TN); On-site; USD 32,000 - 44,000; Full time

Job summary

Vanderbilt Health seeks an Associate Patient Service Specialist to support patients before, during, and after appointments. You will streamline workflow, assist with technology usage, and communicate effectively to navigate complex scheduling across services and external facilities.

Role emphasizes patient-centric service, coordinating registrations and pre-visit orders while maintaining clear, professional communication with patients and care teams.

Qualifications

• Proficient in communicating with patients and coordinating care.
• Able to navigate scheduling systems and patient portals.
• Knowledge of basic medical terminology and documentation practices.
• Experience with scheduling diagnostic testing and procedures.
• Familiarity with coordinating pre-appointment orders and referrals.

Responsibilities

• Schedule appointments and procedures through clinical communication and patient portal messages.
• Manage patient registrations and work queues.
• Coordinate with patients and outside facilities to verify orders and readiness for visits.
• Communicate with patients via patient portal to route requests and provide guidance.
• Perform other duties as assigned within the patient service scope.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Appointment Scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health seeks an Associate Patient Service Specialist to support patients before, during, and after appointments. You will streamline workflow, assist with technology usage, and communicate effectively to navigate complex scheduling across services and external facilities.

Role emphasizes patient-centric service, coordinating registrations and pre-visit orders while maintaining clear, professional communication with patients and care teams.