Patient Access & Scheduling Specialist

Houston Methodist; Nashville (TN); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

Houston Methodist is seeking a Patient Access Center Representative to help schedule appointments, register patients, and verify benefits for services at our facilities. The role emphasizes strong customer service, accurate data entry, and timely financial clearance.

The position requires excellent communication in English, knowledge of medical terminology, and experience in healthcare call centers. A professional appearance and adherence to HIPAA guidelines are essential to success.

Formación

• High school diploma or equivalent.
• Three years of healthcare/call center or customer service experience or completion of Houston Methodist Call Center Apprenticeship.
• Knowledge of medical terminology is preferred.

Responsabilidades

• Demonstrates ability to use critical thinking and healthcare knowledge to manage scheduling, registration, and eligibility verification.
• Serves as the front door, scheduling and registering patients for multiple services and guiding them through the process.
• Triages calls and assists with portal enrollment, PINs, and HIPAA-compliant information handling.
• Follows scripts and uses multiple software applications to schedule appointments and ensure accuracy.
• Maintains courteous, professional communication with patients, physicians, and staff to minimize delays or denials.
• Adheres to policy and QA standards, ensuring accurate data entry and timely follow-up.

Conocimientos

Customer service

Medical terminology

English fluency

Communication skills

Data entry

Windows basics

Multiple applications

Healthcare billing

HIPAA compliance

Educación

High school diploma or equivalent

Herramientas

Registration systems

Excel basics

Word processing

Healthcare IT systems

Descripción del empleo

Houston Methodist is seeking a Patient Access Center Representative to help schedule appointments, register patients, and verify benefits for services at our facilities. The role emphasizes strong customer service, accurate data entry, and timely financial clearance.

The position requires excellent communication in English, knowledge of medical terminology, and experience in healthcare call centers. A professional appearance and adherence to HIPAA guidelines are essential to success.